Business Support Manager - Reception

Permanent, full-time role based in Greenlane. Join a senior management team working in a supportive and friendly environment. Working in a renowned leading edge, teaching and research focused health provider. Great learning & growth opportunities – unlimited career pathways.

Te whiwhinga mahi | The Opportunity. Do you want to make a difference for patients and whanau accessing Outpatient appointments at Te Toka Tumai? If so – we have an exciting opportunity for you! The successful candidate will play a critical role in providing their proven leadership and management skills supporting our Patient Administration functions ensuring we deliver exceptional patient support.

We are looking for an experienced people leader to work with and inspire a sizable team of Outpatient Schedulers and Surgical bookers, so you’ll always be busy. You’ll have some great peers to work with and will also support our Operations Manager. We are a large team of 200+ staff that provide administration support to the clinical directorates through referral management, outpatient and theatre bookings and reception duties across Te Toka Tumai.

You will be responsible for leading Supervisors and their teams to deliver the highest quality service to patients and whanau attending Te Toka Tumai through Outpatient and inpatient appointments. You will need to develop relationships with different stakeholders within the organisation to ensure excellent service is delivered for patients, staff are well-supported and national waiting time standards are adhered to.

This is an excellent opportunity to work with a great bunch of people, showcase your leadership and management talents as well as hone your project management skills. For further details, please refer to the position description here.

Nga Pūkenga Motuhake | Important Skills. To be successful in this role you will need:
- Excellent communication skills – both verbal and written
- Proven people leadership and management experience
- Analytical and financial skills
- A sound understanding of the public health sector
- Enthusiasm to share your skills with others
- Ability to multitask and deliver
- A great sense of humour

We are looking for a proactive, solution-oriented Business Support Manager who delivers high performance in a collaborative work environment and is ready to ‘act up’ to cover our Operations Manager if required. Previous health sector, scheduling and booking experience would be considered an advantage.

Ko wai mātou | Our Organisation. We are ABC Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Children’s Hospital, located in central Auckland.

We are part of ABC, the overarching organisation for New Zealand’s national health service. ABC leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels.

We are also an Accredited Employer with Immigration NZ. We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.

He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here. We recognise there is more to life than mahi | work, and we encourage and provide access to all our staff several services and benefits to support themselves whilst they are employed within Te Toka Tumai Auckland. For more information on what we offer, please click here.