Cloud Applications Engineer

Are you ready to join the "A" team?

ABC is looking for a Cloud Applications Engineer. Ideally, we are looking for an experienced application support specialist who can contribute to our application operations at cloud scale. This is an excellent opportunity to work for a cutting-edge global software company and extend your cloud platform experience in a dynamic, collaborative team. We are constantly evolving our strategy to minimize complexity and promote scalability, functionality, and user experience. We need talented team members to drive these efforts forward!

About ABC

ABC is a software house that provides business management software for legal firms of all sizes. Our cloud-based solutions help our clients streamline their workflows, improve their productivity, and grow their businesses. From core back-office practice management to attorney time tracking and talent management, firms around the globe partner with the “A” to keep their day-to-day moving and inspire innovation.

As a Cloud Applications Engineer, you will:

- Participate in the day-to-day operations of ABC’s cloud products and offerings.
- Maintain and review environments for ABCt’s clients and our project teams.
- Respond to and resolve requests and incidents for ABC’s customers and partners.
- Observe and be responsive to monitoring platforms by resolving platform alerts.
- Support internal and external clients working on ABC’s cloud solutions.
- Execute and contribute to our best practices in Expert operations.
- Implement and enhance maintenance routines for Sierra environments.
- Engage with other departments within ABC to collaborate and represent the operations team.
- Prioritize workload, while assisting with documentation and reporting as needed.

As a Cloud Applications Engineer, you will bring the following to the role:

- Comfort diagnosing application performance and system availability using operating system metrics, logs, and applicable utilities in production environments.
- Ability to efficiently use online documentation/resources and logical problem-solving to explore new technologies and resolve software issues in existing tools and products.
- Well-versed in Windows-based application environments.
- Experience working with relational databases, preferably SQL Server.
- Understanding of processes and business functions common in client-server application environments.
- Previous use or experience in practice management systems such as ABC Expert is a plus.
- Familiarity with Windows Server administration (including IIS, PowerShell, and Active Directory).
- Knowledge of managed service approach and procedures.
- Proven ability to work independently and within a team environment.
- Curiosity about technology and willingness to learn.

Bring your Authentic Self

With locations across North America, Europe, and Asia-Pacific, our team is strengthened by a diversity of cultures and experiences. We embrace our differences with the knowledge that the ABC community benefits from a more developed perspective. We celebrate our successes with company-wide recognition and invest in passion projects to foster inclusion and wellness.

Benefits at ABC

As a member of the ABC Pack 🐾, your success is our success. We believe deeply in authenticity and creating a flexible environment where you can prosper and grow with us. Our daily mission is to ensure that you have everything you need to realize your goals – at work, at home, and in the community.

We offer a generous employer KiwiSaver contribution, additional special leave, and a formal bonus scheme. We also enjoy working on a flexible working model that includes hybrid working (Auckland or Sydney offices) or remote working in other regions. In addition, we have a working overseas policy (4 weeks a year, conditions apply), wellness day, income protection, life insurance, access to a financial advisor, volunteer days, socials and more. We also have a few excellent bakers and foodies who often spoil us in the office😊

Join the A today!

We welcome candidates who are eligible to work in NZ, NSW, QLD, and VIC. We are an accredited employer and can sponsor visa-ready candidates in NZ only.

We foster a culture of belonging, empowerment, and growth for all. If you require any specific support or adjustments throughout the recruitment process to enable you to put your best foot forward, please don’t hesitate to let us know.

A background check and skills assessment form part of our recruitment process.

Please note that we do not accept applications from recruiters or agencies for this position.