Contact Centre – Customer Service Representative

ABC has been operating for nearly 30 years and has a reputation as the Auckland region's top vehicle maintenance network. We offer a friendly, teamwork-oriented working environment, excellent support for growth and development, and provide employment with outstanding stability and job security.

We are looking for an experienced customer service representative to join our expanding team to help us serve the customers for our workshops. You will need to be reliable and flexible, and be able to work well in a tight-knit team. Having automotive industry experience would be an advantage but not essential.

The main responsibilities are to provide customer service for incoming enquiries and bookings, and carry out outgoing contact services. These are done via phone, email, text and online. The predominant focus is to answer customer’s questions and resolve problems by providing a solution, integrating with our branches and supporting our workshop people. There needs to be prompt and accurate management of customer feedback, issues, and complaints, whereby maintaining customer satisfaction by providing problem-solving resources. Above all else we need to maintain quality standards for excellence in customer interactions to exceed customer expectations.

We require excellent and previous customer service experience with a minimum of 3 years’ experience in a similar capacity. There will also be further responsibilities to support the branches and minor administrative tasks for the office. A full job description is available on request.

Our office is based in East Tamaki with parking available. The remuneration range for this role will be negotiated based on experience and or qualifications. This is a fulltime and fully office-based role with hours Monday to Friday 8.00am to 4:30pm.

Applicants for this position should have NZ residency or a valid NZ work visa. We are an accredited employer with Immigration New Zealand.