General Manager

General Manager: Be at the Heart of Aged Care

Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different person-first commitment to care. That’s why we are seeking a General Manager for ABC in Thames. You will enrich the lives of our society’s most vulnerable and be part of an inclusive culture where you can make a difference while growing your career. With 40 care homes and 36 retirement villages across ABC NZ, you can make a true impact.

The General Manager will oversee this beautiful care home and independent village, ensuring person-centred care is always at the focus of what we do. Positioned right next to the sea, ABC boasts magnificent views of the Firth of Thames, while also enjoying the view from our colourful rose gardens. A further smaller village located nearer to the Thames township, Waiokaraka consists of 16 villas close to shops, while benefitting from the communal facilities available at our ABC site.

ABC is focused on providing care that is perfectly tailored to meet residents’ needs, while striving to make each day the best it can be. In this Thames paradise, you will be tasked with leading the care home and village as an integrated site, maintaining the strong community reputation.

Where You’ll Make an Impact:

Reporting to Regional Operations Manager, you’ll manage and provide integrated care across this site. Your key responsibilities will include:

Single site management structure across both the 62-bed rest home and hospital-level care home and our two retirement village sites containing 77 villas and 30 serviced apartments.
Achieving sales, occupancy, and financial targets while managing your budget.
Recruit, retain, and lead your team of around 80, while facilitating the development of their careers.
Support your team to provide exceptional, seamless person-centred care to the residents and their families.
Demonstrate leadership in Quality & Risk Management and Health and Safety requirements.
Be on a regional shared, on-call roster with other managers, being available by phone for 1 week out of 7 weeks.
Provide seamless person-centred care to the residents and their families.

What About You?

You have a passion for people, a collaborative, engaging, and empathetic communication style and a strong understanding of commercial drivers to enable you to work alongside the wider business, residents, and their families. This role is diverse and demanding, and you will be required to develop and implement strategies to integrate care across both care home and village.

Sound experience as a business manager, preferably with an aged care or health background.
You will be someone who enjoys walking the floor, helping where needed and providing support to your team, residents, and their families.
Experience leading and coaching large teams while promoting development opportunities.
Financial and budget management experience.
Experience and strong evidence of developing a culture of trust, performance, and transparency focused on the customer.
Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements.
Experience working with stakeholders, which includes liaising with Te Whatu Ora, Allied Health team, local community, residents, and families.
Resilience, adaptability, with a caring attitude to residents, employees, and visitors.
Experience with audit management and leading continuous quality improvements.
A relevant tertiary qualification is preferred.

Extra Reasons to Belong:

Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
Paid parental leave - in addition to standard parental leave, ABC offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
Professional Development – in-house and external training and development.
No matter who you are or where you come from, we encourage you to ‘Be You at ABC’.
An accredited employer with Immigration NZ that values its diverse employees.
Fruit, snacks, tea and coffee.

To express your interest, please submit an online application with your CV and we’ll reach out to chat about how you can progress your career with ABC.

Through vision, passion, and sheer hard work, we’re now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisation we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.