Hotel Duty Manager - Assistant Manager

ABC is centrally located on the shores of Lake Wakatipu and is the largest hotel in Queenstown with 273 rooms, catering for leisure guests, incentives, and small meetings. We are proud of our diverse workplace with up to 25+ nationalities from all over the world.

Summer in Queenstown is awesome, with the long daylight hours providing the opportunity to experience a variety of outdoor activities, such as hiking, mountain biking, walking, outside dining, and beach BBQ's. Winter is equally as fun on the slopes and in town.

The Duty Manager on shift oversees the day-to-day running of the Hotel operation in the absence of the General Manager. Overseeing mainly Front Office, but has the responsibility to oversee all outlets and assist where needed.

Outside office hours, the Hotel Operation is the responsibility of the Duty Manager, morning, evening, or Night Duty Manager. Ensuring that service standards are maintained in these areas, safety of our guests, profitability maximized, and customers' needs met.

Management of the hotel Front Office operation on shift to achieve a reputation as a market leader in individualized customer-focused service in the hotel locality. Effective supervision of all guest arrivals and departures ensuring that room allocations and check-in/check-out processes follow set procedures and are customer-focused. VIP’s and loyalty members are a priority in service and needs. Full utilization of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced. Management of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible. Act as the liaison person between all Departments with guests and groups to ensure relevant information is passed on correctly to Departments. Dealing appropriately with any guest complaints.

Minimum of 6 months as GSA in Hotels or similar Duty Manager role.

Why work for ABC, Queenstown?

- Full-time role.
- Uniforms provided, washed and laundered daily.
- Staff meals provided while on shifts.
- Flexible hours, a minimum of 30 hours per week.
- Overtime rates apply after 40 hours worked.
- Extensive opportunities to enhance your skill set.
- A variety of worldwide discounts within the wider Accor community on accommodation and food.
- Staff Accommodation available.
- Good social team.
- Long-term career opportunities worldwide.
- Refer a friend incentive.
- Worldwide discounts on accommodation and F&B.
- We are an accredited employer.

Place of employment is ABC, Queenstown.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

CV & Cover letter please.