National Quality Advisor (Investigations)

Permanent, full-time position. Competitive salary starting at 90k! Based in Wellington, with national travel required.

Mō te tūnga | About the role
We are currently seeking a National Quality Advisor (Investigations) to join our dynamic team. In this role, you will focus on investigations related to critical incidents and serious complaints across the ABC Group. You will support and educate managers to enhance their incident and complaint management capabilities, fostering a culture of learning among all staff members. Additionally, you will lead the development, review, and implementation of policies, procedures, and guidelines.

Key Responsibilities:
- Conduct investigations into critical incidents and complaints.
- Support managers in enhancing incident and complaint management.
- Develop, review, and implement policies and procedures.
- Foster a culture of continuous learning and best practice sharing.
- Build positive relationships with stakeholders and engage with those we support.

Ngā pūmanawatanga ōu | What you will bring
Preferred experience in health and disability services. Highly desirable relevant Tertiary Qualification (e.g., Health, Business, Quality, Disability). Familiarity with continuous improvement, quality, and safety systems. Proven track record in investigating adverse events and complaints. Strong communication skills, both written and verbal, along with excellent analytical abilities.

Nōu te rourou | What's in it for you?
Collaborative and inclusive culture focused on employee well-being. Warm and welcoming team environment with supportive management. Competitive remuneration and employee benefits. Ongoing learning and development opportunities.

Mō mātou | About us
The ABC Group is made up of our charitable programmes and three wholly owned subsidiaries, committed to supporting people with intellectual disabilities to lead satisfying lives in the community and to providing housing and tenancy services to people in need. ABC Group is an accredited Immigration AEWV employer.

Me pēhea te tuku tono | How to Apply

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.