Support Services Coordinator

Support Services Coordinator: Be at the Heart of Aged Care

Every day, in every way, we bring real heart to work. It is what drives us to deliver our refreshingly person-first commitment to Care. That’s why we are seeking a Support Services Coordinator to join our ABC in Whangārei. You will enrich the lives of our society’s most vulnerable and be part of an inclusive culture where you can make a difference while growing your career.

With a brand new 56-bed care home opening in July 2024, you will have the unique opportunity to be involved in setting up the new care home and preparing for its success, including building your household team from scratch. We are looking for this person to start in May 2024.

About the Role

The Support Services Coordinator is responsible for the smooth and efficient running of the hospitality services within the care home and serviced apartments. You coordinate the kitchen, cleaning, laundry, and maintenance service to deliver high-quality support services to the care home and independent village, so our residents feel comfortable and at home. You may need to provide occasional support to our nearby ABC as required.

This is a permanent full-time role, 40 hours per week Monday to Friday; however, for the right candidate, the days could be flexible to suit you. This role will also include working in the kitchen, cooking 2 days per week, so ideally you have experience working in a commercial kitchen.

Key Tasks and Responsibilities

In this role, you will work closely with the Business Coordinator, Village Manager, and other heads of department to contribute to the smooth and efficient running of the Care Home and Village.
Focus on first impressions and the impact of support services on occupancy targets and resident experience.
Improve the quality of support services through a focus on the customer experience.
Coordinate the completion of training, achievement of competencies, and performance reviews of direct reports.
Manage the Kitchen, Household, Laundry, Maintenance and Gardening employees.
Rostering and leave management of the support services team.
Ensure the effective completion of ABC's internal audit programme relating to areas of responsibility and external audits including Ministry of Health Surveillance and certification audits.
Cooking duties for two days per week.

About you

Previous experience managing, leading, and coaching teams of hospitality staff.
The ability to establish and maintain positive relationships with colleagues, managers, teams, contractors, and suppliers.
Be able to demonstrate excellent written and verbal communication skills.
Strong planning, organizational, prioritization and problem-solving skills.
Ability to be flexible and adaptable, work under pressure and multitask.
An understanding of quality assurance and quality improvement activities.

Reasons to Belong

Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
Paid parental leave - in addition to standard parental leave, ABC offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
Refer-a-friend programme of $750 - $2,000.
Professional Development – in-house and external training and development.
Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
No matter who you are or where you come from, we encourage you to ‘Be You at ABC’.
An accredited employer with Immigration NZ that values its diverse employees.
Fruit, snacks, tea, and coffee.

About ABC

Through vision, passion, and sheer hard work, we are now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

To express your interest, please submit an online application with your CV and we’ll reach out to chat about how you can progress your career with ABC.